What Are Tutorial Videos?

Tutorial videos - also known as walkthrough videos or how-to videos - guide the viewer step-by-step through a process to complete a particular task.

Great For…

Software / SaaS providers.

Onboarding clients and staff.

 

 

 

 

Key Benefits


Save money.

Reduce customer service calls. People prefer to find a solution themselves than have to dial or email a helpdesk.


 

Save time. Reduce working hours spent repeatedly addressing the same issues.


Gain customers. People are happier to make a purchase if they can see a support system in place before they buy.

Retain customers. Happier customers = repeat customers.

 

Case Study 2: Eagle Eye

How Eagle Eye used tutorial videos to help boost new-user engagement.